This is a translation. The Spanish version governs.
01Introduction
Optiks™ (hereinafter “Optiks”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data you share with us through our website, contact forms, sales calls and other channels.
This policy applies to all users and visitors of the optiks.com.co website and describes our practices in accordance with Colombia’s Law 1581 of 2012 and Decree 1377 of 2013, as well as international data protection best practices (GDPR).
02Information we collect
We collect only the information needed to serve you better:
- Identification and contact data: first name, last name, email address, phone number and company.
- Data submitted through forms: messages, business interests, business objectives or any other information you choose to share voluntarily.
- Browsing data: IP address, device type, browser, pages visited, time on site and referral sources.
- Cookies and similar technologies: identifiers that allow us to remember your preferences and improve your experience.
We never request sensitive information (personal financial data, health, political or religious orientation) through our public forms.
03How we use the information
We use your personal data for the following purposes:
- To handle your requests and respond to business inquiries.
- To schedule meetings, calls and financial advisory sessions.
- To send relevant communications about our services, educational content and news (always with the option to unsubscribe).
- To improve our services, digital products and user experience.
- To carry out segmented marketing and remarketing.
- To comply with legal, accounting and tax obligations.
05Information security
We implement reasonable technical, administrative and physical measures to protect your data against unauthorized access, loss, alteration or disclosure. These include:
- Encryption of data in transit (HTTPS/TLS).
- Role-based access control within our team.
- Infrastructure providers with international certifications.
- Periodic monitoring and audits of our systems.
Although no system is 100% impenetrable, we work continuously to minimize risks and protect your information.
07User rights
As the data subject, you have the right to:
- Know, update and correct your personal information.
- Request proof of the authorization you granted.
- Be informed about how we use your data.
- Revoke your authorization and/or request the deletion of your data.
- Access your personal information free of charge.
- File complaints with the Superintendence of Industry and Commerce (SIC).
To exercise any of these rights, write to us at hola@optiks.com.co. We will handle your request within the timeframes set by applicable law.
08Contact
If you have questions, comments or complaints regarding the processing of your personal data, write to us: